Refund policy

WSP Ground Mats – Refund & Return Policy

Last Updated: 9/9/25

At WSP Ground Mats, we take pride in delivering durable, industrial-grade ground protection solutions. To ensure clarity, this Refund & Return Policy applies to all purchases made through our store and governs the limited circumstances under which returns or refunds may be considered.

1. All Sales Final

  • All sales are final. We do not accept returns, exchanges, or cancellations once an order has been confirmed.

  • Refunds are not provided for customer preference, order errors, project delays, or over-ordering.

2. Exceptions – Damaged or Lost Products During Shipping

The only exceptions apply to:

  • Products lost in transit (never delivered to the shipping address).

  • Products damaged upon delivery as a direct result of freight carrier mishandling.

To qualify:

  • Claims must be submitted within 5 business days of delivery.

  • Claims submitted after this period will not be accepted.

3. Required Documentation for Claims

To process a freight damage or loss claim, you must provide:

  1. Photos of the product showing the damage (close-ups + overall view).

  2. Photos of the packaging and pallet/wrapping as received.

  3. Bill of lading (BOL) or delivery receipt noting damage upon arrival (if visible at delivery).

  4. Written description of the issue (damaged, missing, etc.).

Failure to provide documentation may result in denial of the claim.

4. Inspection Responsibility

  • Customers are responsible for inspecting shipments at the time of delivery.

  • Visible damages or shortages must be noted on the carrier’s delivery receipt before signing.

  • If concealed damage is discovered later, it must still be reported within 5 business days with supporting documentation.

5. Freight Claims

  • WSP Ground Mats will assist in filing claims with carriers but is not responsible for carrier delays, concealed damages not documented, or customer mishandling after delivery.

  • Refunds or replacements, if approved, are limited to the invoiced purchase price of the affected items.

6. Non-Returnable Items

  • Any product that has been unloaded, used, or altered at the delivery site.

  • Products without proper claim documentation.

  • Orders delivered more than 5 business days ago.

7. Contact for Claims

To file a claim, email:
ryanweber@webersignaturepropertiesllc.onmicrosoft.com
Include all required photos, BOL/receipts, and claim description.