Shipping policy

WSP Ground Mats – Shipping Policy

Last Updated: 9/9/25

This Shipping Policy explains how orders are processed, shipped, and delivered by Weber Signature Properties LLC d/b/a WSP Ground Mats. It should be read together with our [Terms of Service] and [Refund & Return Policy].

1. Order Processing

  • Orders are processed once full payment has been received and confirmed.

  • Lead times vary depending on product availability, order volume, and freight scheduling.

  • Processing times do not include weekends or holidays.

2. Freight & Delivery Methods

  • All orders are shipped via freight carrier services suitable for industrial materials.

  • Standard shipments are delivered on pallets, shrink-wrapped, and banded.

  • Customers are responsible for ensuring site accessibility for freight trucks (e.g., adequate space for flatbed trailers, forklifts, or other unloading equipment).

  • Residential deliveries are not standard and may incur additional access fees.

3. Estimated Delivery Times

  • Delivery estimates provided at checkout or by our team are not guaranteed and may vary based on carrier capacity, distance, weather, or other unforeseen events.

  • WSP Ground Mats is not liable for carrier delays.

4. Title & Risk of Loss

  • In accordance with our [Terms of Service], title and risk of loss transfer to the customer once products are handed to the freight carrier.

  • WSP Ground Mats is not responsible for loss or damage that occurs after carrier pickup.

5. Customer Responsibilities at Delivery

  • Customers must:

    • Inspect all products upon delivery.

    • Note any visible damages, shortages, or irregularities directly on the Bill of Lading (BOL) or delivery receipt before signing.

    • Provide adequate equipment and personnel for unloading at the delivery site unless request for service is identified during checkout

Failure to follow these steps may result in denial of claims under our [Refund & Return Policy].

6. Damaged or Lost Shipments

  • Only damaged or lost products during shipping are eligible for claims under our [Refund & Return Policy].

  • Claims must be reported within 5 business days of delivery and include:

    • Photos of the damaged product and packaging.

    • Photos of the pallet/wrapping as delivered.

    • Copy of the signed BOL noting damage (if applicable).

    • Written description of the issue.

  • Claims without required documentation will be denied.

7. Additional Fees & Conditions

  • Customers are responsible for any additional fees related to:

    • Limited access deliveries (residential, job sites without dock/forklift, remote areas).

    • Redelivery charges if no one is available to receive the shipment.

    • Storage fees charged by carriers for delayed unloading.

  • Any changes to delivery address after dispatch may result in added charges.

8. Returns & Refunds

  • All sales are final unless otherwise stated.

  • The only exceptions are damaged or lost products during freight shipment, as detailed in our [Refund & Return Policy].

  • WSP Ground Mats does not accept returns for order changes, overages, or customer preference.

9. International Shipping

  • At this time, we primarily ship within the United States. International orders may require additional documentation, duties, customs clearance, and fees, which are the sole responsibility of the customer.

10. Contact for Shipping Questions or Claims

For questions about shipping, freight coordination, or to submit a damage/loss claim, contact:

Weber Signature Properties LLC d/b/a WSP Ground Mats
4800 Lake George Valley Drive
Leonard, MI 48367
Email: ryanweber@webersignaturepropertiesllc.onmicrosoft.com
Phone: 610-573-1884